Business Process Management & Operational Excellence

Business Process Management & Operational Excellence
15-16 February 2018
Berlin, Germany



LEAN Integration Cases: Enhance your operational excellence practice by learning from leading companies’ experts

Nowadays all sectors of industry are facing more volatility, complexity and risk than ever before. It is hard to stay competitive in the Severe Business World. How can a business deliver consistent operational excellence? In recent years companies have shown an increasing interest in quality and efficiency improvement by adopting Lean incentives. However, less than one tenth of organizations achieve continuous efficiency improvement after Lean integration. How can your business deliver consistent operational excellence in the severe business environment?

Business Process Management & Operational Excellence conference provides the opportunity to rethink how the entire business works – not just parts of it. Best experts from leading companies will share their experience and real life examples of failure or success stories of BPM and Lean integration. It is a chance to redesign the operation as a single integrated entity – maximizing the contribution of each business area and each activity as part of an integrated new whole.

This event will enable attendees to learn how to develop the culture, systems and processes of the world’s highest reliability organizations. This event brings together best experts from leading companies in one location to share their experience on Business Process Management.


Gerry Meegan, Director of Process Excellence, Integrated Services from The Coca-Cola Company, Ireland

Organizational culture—maximizing employee engagement and buy-in

  • Motivate employees and help them grow by creating a healthy tension
  • Engaging employees for developing sustainable results
  • Improving cooperation between different departments and build a motivated team
  • Overcoming employee resistance to change

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  • Organizational culture—maximizing employee engagement and buy-in
  • Knowledge management strategies for operational excellence
  • Continuous Improvement Deployment
  • Leading in a continuously improving  culture
  • Lean Cultural Transformation
  • Panel Discussion:  How to achieve operational excellence? What strategies are used in your company?
  • Networking lunch
  • Cross-industry innovation— how to innovate by learning from other industries/ companies?
  • Utilizing digitalization to drive operational excellence
  • Measuring performance of digital customer experiences in E2E perspective
  • Big Data and analytics for operational improvement and excellence
  • Focus on pros and cons of increased automation


  • Strategies for business process mapping and modeling
  • Interactive discussion:  Lean product development and process management
  • Change management and business transformation process adoption
  • Workshop: linking business goals to employee performance
  • Increasing the understanding of your customer needs and their requirements for targeted processes and overall operational excellence
  • Customer Journey mapping to help improve customer experience
  • Risk identification, mitigation and management
  • Performance measurement and management—getting corporate assessment right



Gerry Meegan

Director of Process Excellence, Integrated Services
The Coca-Cola Company, Ireland


Alessandro Laureani

Lean Six Sigma Master Black Belt
Google, Ireland


Daniel Abrantes

Global Change & Communication Manager
IKEA, Denmark


Katerina Zajacova

Continuous Improvement Business Partner
The LEGO Group, Czech Republic


Martin Celobentic

Continuous Improvement Business Partner
The LEGO Group, Czech Republic


Tove Hejbøl Lindquist

Process Excellence Director
Copenhagen Airports A/S, Denmark


Laurent Marochini

Head of Innovation – Process Improvement
Societe Generale Securities Services, Luxembourg


Fabrice Noel

Group Vice President
ABB Group, France


Iris Kaib

Vice President Corporate First Choice Office
Deutsche Post DHL Group, Germany


Robert Fisher

First Vice President
UniCredit Group, Austria


Damian Ellacott

Vice President Operations Steering & Improvement
Air Berlin, Germany


Stuart Chapman

Head of Continuous Improvement
British Gas, UK


Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus, Germany


Richard Holland

Managing Director
TRB Lightweight Structures, UK


Li Yun Chan

Lean Deployment Leader
Philips Medical Systems, Germany


Louise Cooke

Head of Continuous Improvement
Arqiva, UK

Where and when

Eurostars Hotel Berlin

Berlin, Germany

15 – 16 February 2018

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Business​ ​Process​ ​Management​ ​&​ ​Operational Excellence

15-16 February, 2018
Berlin, Germany

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Hospitality team


Jana Malysheva


Elvyra Smirinenka


Pavel Isachkin