Business Process Management & Operational Excellence

15-16 February 2018

Berlin, Germany


LEAN Integration Cases: Enhance your operational excellence practice by learning from leading companies’ experts

Nowadays all sectors of industry are facing more volatility, complexity and risk than ever before. It is hard to stay competitive in the Severe Business World. How can a business deliver consistent operational excellence? In recent years companies have shown an increasing interest in quality and efficiency improvement by adopting Lean incentives. However, less than one tenth of organizations achieve continuous efficiency improvement after Lean integration. How can your business deliver consistent operational excellence in the severe business environment?

Business Process Management & Operational Excellence conference provides the opportunity to rethink how the entire business works – not just parts of it. Best experts from leading companies will share their experience and real life examples of failure or success stories of BPM and Lean integration. It is a chance to redesign the operation as a single integrated entity – maximizing the contribution of each business area and each activity as part of an integrated new whole.

This event will enable attendees to learn how to develop the culture, systems and processes of the world’s highest reliability organizations. This event brings together best experts from leading companies in one location to share their experience on Business Process Management.


Gerry Meegan, Director of Process Excellence, Integrated Services from The Coca-Cola Company, Ireland

Organizational culture—maximizing employee engagement and buy-in

  • Motivate employees and help them grow by creating a healthy tension
  • Engaging employees for developing sustainable results
  • Improving cooperation between different departments and build a motivated team
  • Overcoming employee resistance to change

Get the brochure with full agenda here



  • Organizational culture—maximizing employee engagement and buy-in
  • Knowledge management strategies for operational excellence
  • Continuous Improvement Deployment
  • Leading in a continuously improving  culture
  • Lean Cultural Transformation
  • Panel Discussion:  How to achieve operational excellence? What strategies are used in your company?
  • Networking lunch
  • Cross-industry innovation— how to innovate by learning from other industries/ companies?
  • Utilizing digitalization to drive operational excellence
  • Measuring performance of digital customer experiences in E2E perspective
  • Big Data and analytics for operational improvement and excellence
  • Focus on pros and cons of increased automation
  • Strategies for business process mapping and modeling
  • Interactive discussion:  Lean product development and process management
  • Change management and business transformation process adoption
  • Workshop: linking business goals to employee performance
  • Increasing the understanding of your customer needs and their requirements for targeted processes and overall operational excellence
  • Customer Journey mapping to help improve customer experience
  • Risk identification, mitigation and management
  • Performance measurement and management—getting corporate assessment right


Gerry Meegan

Director of Process Excellence, Integrated Services

The Coca-Cola Company, Ireland

Geert Peetermans

Process Excellence Director

Copenhagen Airports A/S, Denmark

Stuart Chapman

Head of Continuous Improvement

British Gas, UK

Alessandro Laureani

Lean Six Sigma Master Black Belt

Google, Ireland

Laurent Marochini

Head of Innovation – Process Improvement

Societe Generale Securities Services, Luxembourg

Tom Petzke

Head of Process Excellence & Continuous Improvement

Amadeus, Germany

Daniel Abrantes

Fund Manager of the Infrastructure Development Fund

FMO, the Netherlands

Fabrice Noel

Director Central, East and Southern Africa

Swisscontact, Kenya


Richard Holland

Managing Director

TRB Lightweight Structures, UK

Katerina Zajacova

Continuous Improvement Business Partner

The LEGO Group, Czech Republic

Iris Kaib

Vice President Corporate First Choice Office

Deutsche Post DHL Group, Germany

Li Yun Chan

Lean Deployment Leader

Philips Medical Systems, Germany

Martin Celobentic

Continuous Improvement Business Partner

The LEGO Group, Czech Republic

Robert Fisher

First Vice President

UniCredit Group, Austria

Louise Cooke

Head of Continuous Improvement

Arqiva, UK

Damian Ellacott

Vice President Operations Steering & Improvement

Air Berlin, Germany

Where and When?

15 – 16 March 2018

Maritim Hotel München
Goethestraße 7
Munich, Germany


When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

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