Insurance Claims Management Conference

18-19 January 2018

Budapest, Hungary


Claims excellence – successfully handling claims in a technology driven era

In addition to the competitive environment in which insurance companies operate, these businesses are challenged by more stringent compliance with government regulations and increasing expectations on the part of consumers. Efficient claims management is vital to the success of both large and small companies working within the insurance industry. Major components of the claims handling process include developing strategies to cut costs and reduce fraud while keeping customers satisfied. This can be done by implementing innovative tools and strategies, increasing transparency of the processes and speeding up the claims settlement process.

Tom Johansmeyer, ARM from Verisk Insurance Solutions, USA will speak about:

How cyber claims could change in the near future
  • Recent historical larger cyber losses – economic and insured
  • How cyber insurance penetration could change the tempo, size, and character of claims
  • What increased limits can mean for the claims community
  • Strategies for evolving with the market
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  • Claims excellence – handling claims in a technology driven environment
  • Claims management in the era of autonomous vehicles
  • Enhancing claims handling capabilities by shifting toward Usage-Based Insurance
  • Benefits of predictive modeling – using past events to anticipate the future
  • Emerging opportunities of Virtual Reality for insurance claims
  • Increasing demand for cyber insurance and cyber security
  • Evolution in blockchain technology − arising opportunities
  • Global trends and the role of new technologies when combating fraud in claims management
  • Robotics & Artificial Intelligence and its effect on the claims settlement process
  • Benefits of implementation of aerial and digital imagery in insurance claims management
  • Impact of catastrophic events on claims handling
  • X & Y-generation customers and the role new generations plays in transforming claims handling processes
  • Entry of non-traditional companies into the insurance market
  • Gamification of processes as a tool to motivate, train and reward claims professionals
  • Enhancing claims management efficiency and quality through digitization
  • What are the gaps in claims industry data sharing?


Joe Pendle

Managing Director

Verisk Analytics Limited, UK

“Panel discussion: Automated/Speedy claims process – fast reporting & instant claim”

Andrey Zhukov

Deputy head of Anti-Fraud

VSK Insurance, Russia

“Global trends and the role of new technologies when combating fraud in claims management”

Charles-Philippe Decori

Director of Fiscal Policy Studies

Center for Social and Economic Research, Poland

“Impact of catastrophic events on claims handling”

Wolfram-Ferdinand Schultz (FCII)

Global Practice Group Leader Liability / Heavy Industries & Manufacturing

Allianz Global Corporate & Specialty SE, Germany

“Data security of connected vehicles”

Jonathan Clark

Global Head of Business Solutions Claims

SCOR Global P&C, UK

“Impact of catastrophic events on claims handling”

Sigurd Austin

Executive Vice President, Claims

Gjensidige, Norway

“One image Only – Digitalization of claims”

Tom Johansmeyer

ARM – AVP, Co-Head

PCS – Verisk Insurance Solutions, USA

“How cyber claims could change in the near future”

Alessandro Paoli

Head of Claims Strategy Development & Delivery, Commercial Insurance

Zurich Insurance Company Ltd, Switzerland

“Improving customer-focus and efficiency through claims transformation”

Graham Lambourne

Head of Multinational Claims

Chubb Overseas General, UK

“The Claims Professional in 2018”

Nick Barber

Head of Property & Special Risks, Claims


“Benefits of implementation of aerial and digital imagery in insurance claims management”

Neil Harrison

Global Head Of Claims

Aon Risk Solutions, USA

“Disrupters – Threat or opportunity for the claims industry?”

Nikolai Kröger

Senior Partner & Managing Director

JuraSolutions RA GmbH, Germany

“X & Y-generation customers and the role new generation plays in transforming claims handling processes”

Peter Hazell

Director – Technical & Special Risks

Charles Taylor Adjusting, UK

“Major, technical & complex claims handling – an international adjuster’s perspective”

Glyn Symonds

Director Operations France

Charles Taylor Adjusting, France

“Major, technical & complex claims handling – an international adjuster’s perspective”

Viktoriya Matthews

Business Consultant


Holger Schieb

Chief of Staff Chairman’s office & Managing Director InterEurope Germany

InterEurope AG European Law Services, Germany

“Digitalisation in Cross Border Claims Handling“


Where and When?

18 – 19 January 2018

Váci út 1-3., ‪Budapest 1062, Hungary
TEL: +36-1-288-5500, FAX: +36-1-288-5588


When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

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We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.

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