Insurance Claims Management Conference
18-19 January 2018
Budapest, Hungary
Summary
Claims excellence – successfully handling claims in a technology driven era
In addition to the competitive environment in which insurance companies operate, these businesses are challenged by more stringent compliance with government regulations and increasing expectations on the part of consumers. Efficient claims management is vital to the success of both large and small companies working within the insurance industry. Major components of the claims handling process include developing strategies to cut costs and reduce fraud while keeping customers satisfied. This can be done by implementing innovative tools and strategies, increasing transparency of the processes and speeding up the claims settlement process.
Watch the video
DAY 1
KEYNOTE ADDRESS
- Claims excellence – handling claims in a technology driven environment
- Claims management in the era of autonomous vehicles
- Enhancing claims handling capabilities by shifting toward Usage-Based Insurance
- Benefits of predictive modeling – using past events to anticipate the future
- Emerging opportunities of Virtual Reality for insurance claims
- Increasing demand for cyber insurance and cyber security
- Evolution in blockchain technology − arising opportunities
- Global trends and the role of new technologies when combating fraud in claims management
OPENING ADDRESS
- Robotics & Artificial Intelligence and its effect on the claims settlement process
- Benefits of implementation of aerial and digital imagery in insurance claims management
- Impact of catastrophic events on claims handling
- X & Y-generation customers and the role new generations plays in transforming claims handling processes
- Entry of non-traditional companies into the insurance market
- Gamification of processes as a tool to motivate, train and reward claims professionals
- Enhancing claims management efficiency and quality through digitization
- What are the gaps in claims industry data sharing?
Speakers
Joe Pendle
Managing Director
Verisk Analytics Limited, UK
“Panel discussion: Automated/Speedy claims process – fast reporting & instant claim”
Andrey Zhukov
Deputy head of Anti-Fraud
VSK Insurance, Russia
“Global trends and the role of new technologies when combating fraud in claims management”
Charles-Philippe Decori
Director of Fiscal Policy Studies
Center for Social and Economic Research, Poland
“Impact of catastrophic events on claims handling”
Wolfram-Ferdinand Schultz (FCII)
Global Practice Group Leader Liability / Heavy Industries & Manufacturing
Allianz Global Corporate & Specialty SE, Germany
“Data security of connected vehicles”
Jonathan Clark
Global Head of Business Solutions Claims
SCOR Global P&C, UK
“Impact of catastrophic events on claims handling”
Sigurd Austin
Executive Vice President, Claims
Gjensidige, Norway
“One image Only – Digitalization of claims”
Tom Johansmeyer
ARM – AVP, Co-Head
PCS – Verisk Insurance Solutions, USA
“How cyber claims could change in the near future”
Alessandro Paoli
Head of Claims Strategy Development & Delivery, Commercial Insurance
Zurich Insurance Company Ltd, Switzerland
“Improving customer-focus and efficiency through claims transformation”
Graham Lambourne
Head of Multinational Claims
Chubb Overseas General, UK
“The Claims Professional in 2018”
Nick Barber
Head of Property & Special Risks, Claims
AIG, UK
“Benefits of implementation of aerial and digital imagery in insurance claims management”
Neil Harrison
Global Head Of Claims
Aon Risk Solutions, USA
“Disrupters – Threat or opportunity for the claims industry?”
Nikolai Kröger
Senior Partner & Managing Director
JuraSolutions RA GmbH, Germany
“X & Y-generation customers and the role new generation plays in transforming claims handling processes”
Peter Hazell
Director – Technical & Special Risks
Charles Taylor Adjusting, UK
“Major, technical & complex claims handling – an international adjuster’s perspective”
Glyn Symonds
Director Operations France
Charles Taylor Adjusting, France
“Major, technical & complex claims handling – an international adjuster’s perspective”
Viktoriya Matthews
Business Consultant
Fadata
Holger Schieb
Chief of Staff Chairman’s office & Managing Director InterEurope Germany
InterEurope AG European Law Services, Germany
“Digitalisation in Cross Border Claims Handling“
Sponsors
Where and When?
18 – 19 January 2018
HILTON BUDAPEST CITY
Váci út 1-3., Budapest 1062, Hungary
TEL: +36-1-288-5500, FAX: +36-1-288-5588
EMAIL: info.budapestcity@hilton.com
WEB
TRAVEL INSURANCE
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