7th Annual Travel Insurance Forum

7th Annual Travel Insurance Forum

4-5 April 2019

Berlin, Germany


A transition from traditional to contemporary: the future of the travel insurance industry

The world is changing. Means of travel are changing. Customer expectations are changing. A rapid development of technologies allows travel insurers to mitigate greater risks and fundamentally improve services. Properly applied innovations can deliver a more integrated experience for customers, i.e. lower claims processing time or improved cost containment. However, there are specific risks associated with the digital transformation. Majority of companies fail at it. Not only some innovations are not needed implementing into businesses but can be extremely costly and unnecessary. What innovations are required for a travel insurance company to succeed in the modern market? How to keep up with customers’ changing habits and expectations without hurting your operational processes? Which technologies are already transforming the travel industry?

Through an extensive research of the market, we managed to create a comprehensive agenda with wide range of topics. Our 7th annual event focuses not only on technologies and innovations in the travel insurance industry but also in repatriation and funeral. With the implementation of the parallel stream of sessions, we are able to simultaneously address both industries at the same time. A comprehensive agenda and the format of our event allows participants to gain knowledge on each step of the business cycle associated with travel. Our world-renowned speakers will share knowledge on different hot topics, such as distribution, regulations, technological disruption, claims, frauds and many more.

Day 1

  • Placing your customer at the center of an ecosystem
  • Mergers and acquisitions: should we expect a large-scale consolidation of the industry?
  • Should you implement blockchain technology?
  • Artificial Intelligence: from buzzword to real competitive value
  • Key factors to pay attention to when partnering with the sharing economy platform
  • Overview of travel insurance distribution changes over the past decade
  • Is there any abuse in air ambulance flights?
  • What makes air ambulance flights so costly?

Day 2

  • Catching new opportunities after Brexit
  • Increasing investment in underwriting technologies: the role of underwriters in the future
  • The role of Artificial Intelligence in claims management
  • How to overcome logistical challenges in repatriation from unusual destinations?
  • Shaping the expectations of a bereaved family
  • Fraud technology being used against insurers
  • Challenges in insuring customers with pre-existing conditions
  • Artificial Intelligence joins the anti-fraud fight: how AI is helping us?




Carl Carter

Managing Director
Voyage Insurance Services, UK


Khalid Sohail

Head of Business Development, Global Travel Insurance & Airline Partnerships
Zurich Insurance, UAE


Antony Martin

Managing Director
Rock Insurance Group, UK


George Paxton

Global Fraud Manager


Flavio Ortolano

Senior Director – Head of Technology
TuGo Insurance, Canada


Bernard O’Sullivan

General Manager
World Nomads Group, Ireland


Simon Powell

Fit 2 Trip, UK


Dan Kjolhede Laursen

Managing Director
Gouda Rejseforsikring, Denmark


John Spears

VP Sales and Marketing
Global Excel Management Inc., Canada


Guillaume Deybach

Former CEO
BCBS Global, EuropAssistance Travel, US


Fiona Greenwood

Operations Director
Rowland Brothers International, UK


Eva Kluge

Director of Sales and Business Development
Air Alliance Medflight GmbH, Germany


Ece Acar Demirkök

Sales Manager
Marm Assistance, Turkey

Partners & Sponsors


‘Fantastic conference, enjoyed all the networking opportunities…’
Head of Sales & Marketing, Nordic Insurance Software, Canada

‘It is always a refreshing experience to have a view of the market and technological changes in other countries… It helps to find solutions to our own challenges’
Head of Services, European Travel Insurance Company, Hungary

‘Intimate, content focused, efficient’
CEO, Aero-Plan, Israel

‘Good opportunity to get an overview about relevant trends in the travel industry in international basis. Good platform to mix assistance and insurance representatives’
— Head of Product Management Travel, ERV AG, Germany

Excellent and very informative’
— General Manager, Afro Asian Assistance, Bahrain

Who Should Attend?

  • Travel Insurance Companies
  • Travel Assistance and Medical Assistance
  • Brokers, intermediaries and healthcare experts
  • International Health Associations and Organizations
  • Underwriting, claims and fraud risk management specialists
  • Medical Directors
  • Funeral and Repatriation companies
  • IT solution providers

Why Should Experts Attend Our Event?

  • Meet the world leading Travel Insurance companies
  • Develop business opportunities to expand health insurance cover across Africa & the Middle East
  • Learn which technologies are worth implementing
  • Get B2B support on how to improve the quality and cost-effectiveness of your products
  • Keep up with the growing competition in the market
  • Learn how to better focus on customers

Where and When?

Berlin, Germany

4-5 April 2019

Get the PDF Brochure

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7th Annual Travel Insurance Forum

4-5 April 2019
Berlin, Germany

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Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

Voyager Insurance, established in 1996, are an award winning global provider of travel insurance for leisure and business travellers. They offer 5 star products and services, all backed by a 24/7 emergency medical helpline. They offer a range of travel insurances to fit travellers various needs and budgets – all available online. They can even provide cover if you have travelled in a hurry and forgotten to arrange cover before you left!

We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.