10th ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE

10th ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE

25-26 March 2021

Berlin, Germany

With possibility of virtual access

Summary

NEW STRATEGIES, CUSTOMER-CENTRIC APPROACH & DIGITAL DEVELOPMENTS IN CLAIMS MANAGEMENT

While the world is facing the unprecedented time of pandemic and its consequences for the economy, each industry has to adjust to the changes, face the challenges but also find the opportunities it can bring. 

The 10th Annual Insurance Claims Management Conference will bring together leading insurance companies’ representatives to discuss recent trends and tendencies in claims management and come up with the ideas on what is to be done to adapt to the changes and meet the requirements of the new reality. They will also share the insights of successful crisis management during the Covid-19 outbreak and will come up with the ideas on how claims management process can be re-shaped to operate efficiently in the post-pandemic world.

Other topics to be covered during the Conference include such timeless issues as developing strategies to cut the costs, reducing fraud, keeping customers satisfied and implementing new technological developments for faster and easier claims settlement. Join us in Berlin and get valuable professional experience at the 10th Annual Insurance Claims Management Conference on 25-26 March 2021.

DAY 1 | THURSDAY | MARCH 25 | 2021

  • Claims management in the unprecedented time
  • BI today: Current state of BI claims
  • D&O claims: Insights and rising trends
  • Re-shaping claims management for the post-pandemic world 
  • How to keep up with all the generations and increasing customer’s demand?
  • Customer journey: How to improve each step? 
  • Advantages and disadvantages of remote loss adjustment
  • Cyber insurance and cyber risks

DAY 2 | FRIDAY | MARCH 26 | 2021

  • Claims automation
  • The role of the Internet of Things in the insurance of tomorrow
  • Mobile apps in insurance claims management
  • Virtual customer service agents VS consultants: What would a client prefer? 
  • Fraud detection and management
  • Outsourcing VS Insourcing: Best proportion for claims management
  • Drones in property claims investigation and processing
  • Semi-autonomous cars, car-sharing and micro-mobility claims
  • Achieving operational excellence with the help of predictive analytics

Speakers

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Cees Werff

CEO and President
CCN NL, Netherlands

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Norberto Odorico

Chief Claims Officer
UnipolSai Assicurazioni IT, Italy
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Neil Harrison

Global Chief Claims Officer
Aon, USA

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James Dalton

Director of General Insurance Policy
Association of British Insurers, UK
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Martin Schmid

Head of Operations Accident and Health
AXA, Switzerland

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Eberhard Witthoff

Head of Claims
Munich Re, Germany

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Viktorija Katilienė

Head of Claims Baltic
Gjensidige, Lithuania

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Marc Scheidegger

Chief Claims Officer
Swiss Re, Switzerland

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Amanda Langer

Global Practice Leader, Single Risk Construction Claims
SCOR P&C, UK

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Martin Kroos

Head of Claims
Achmea, Netherlands

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Anthony Madden

Managing Director UK
InterEurope, UK

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Arturo Lopez-Linares

Head of Claims
AXA, Spain
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Alessandra Chiuderi

Group Head of Analytics
Generali, Italy

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James Tucker

Manager, Transformational Propositions
Allianz, UK

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Andrew Pedler

Head of Claims Client Relationships and Innovation
Liberty Specialty Markets, UK

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Adele Sumner

Head of Counter Fraud Strategy & Financial Crime
RSA Group, UK

Photos

16th Annual Global Microfinance Forum 2020 - Lisbon

Videos

Testimonials

“Interesting topics, well organized, full of inspiring ideas, presentations ‘for future’.”
Claims Manager, Colonnade Insurance, Slovakia

“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
Head of Claims, Hualing Insurance, Georgia

“The conference was very well organized with many informed speakers.”
Head of Claims, Trust Re, Bahrain

“Very interesting and excellent interaction. Great job. Congratulations!”
Sales Manager, omni:us, Germany

“It was a great experience.”
Claims Manager, Cica-Re, Togo

“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
Head of Green Card Department, Eurosig Insurance Company, Albania

“Informative, good interactivity, well balanced mix between theory & practical cases.”
Claims Manager, Hiscox SA, Portugal

Who Should Attend?

Insurance companies:

  • Head of Claims Departments
  • Claims Managers (motor insurance, health, P&C, non-life, liability claims)
  • Managing Boards
  • Executive Directors, CEOs
  • Fraud Managers
  • Adjusters & forensic

Insurance solution providers:

  • Business Development Departments
  • Sales Departments
  • Customer Relationship Departments

InsurTech firms:

  • Head of data & analytics 
  • Business Partnerships Managers

Law, consultancy & advisory firms focusing on claims handling
Brokers
Re-insurers

Where and When?

25-26 March 2021
Berlin, Germany

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10th ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE

25-26 March 2021
Berlin, Germany

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Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

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