18-19 JUNE 2019



For the past fifty years, the Asia-Pacific region has been developing in a way that no other region ever had. Millions of people have been lifted out of poverty, and successive waves of economies have made the transition to middle-income and even advanced-economy status. The times when the dependence on foreign know-how is far gone. Markets like China, Japan, and South Korea are now leading the global technological advance.

Healthy economic growth and rising disposable income will continue to boost demand for insurance products in the Asia-Pacific region. However, global political and environmental situation is forecasted to cause a reduction in growth. Natural disasters, US-China Trade War, aging population – all these signs have Asian insurers worrying.

The main goal of our Insurance Claims Management Conference APAC is to initiate a conversation between Asia insurers, reinsurers, and regulators. A wide range of topics will be covered during our 2-day event, which will be hosted in Singapore, one of the most cosmopolitan cities in the world.

Day 1

  • Staying relevant in the age of digitalization
  • Personalized claims: providing positive customer experience
  • Reducing costs in the claims process
  • Cyber risk: cyber insurance claims processing
  • Benefits of Dash Cameras for claims management and fraud prevention
  • Digital claims: investing in InsurTechs
Panel Discussion: Moving claims into the 21st century
  • What role do generations X & Y play in transforming claims handling processes?
  • Adapting to changing customer behavior
  • AI and IoT as the new weapons to fight fraud
Panel Discussion: Moving claims into the 21st century

Day 2

  • Value added to the stakeholders
  • Calculating probability of a loss in a catastrophe scenario
  • Marine casualty management, overview, changes, challenges and opportunities
  • Ten technologies that drive digital insurance and how to cultivate them in an organization
  • Leveraging technology to reduce claims at scale
  • Complex Business Interruption Claims – When the process works
Panel Discussion: Adapting to enhancing regulatory landscape in the Asia-Pacific region
How the insurance regulatory environment has changed in the past 5-10 years; what are the main changes; what it means for insurers and reinsurers; the influence of globalization; where is the market going.
Panel Discussion: Adapting to enhancing regulatory landscape in the Asia-Pacific region


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Peter Van Zyl

CEO & President

PT Asuransi Allianz Utama, Indonesia

Catherine Carlyon

Head of Claims APAC

AXA XL, Australia

Cedric Declercq

Practice Leader, Claims Manager

AXA XL, Singapore

Robert Riha

Head of Claims

AXA XL, Singapore

Val Yap

CEO & Founder

PolicyPal, Singapore

Kamlesh Manuja

SVP & Head of Business Operations and Customer Service

Edelweiss Tokio Life Insurance, India

Apoorv Dabral

Head of Catastrophe Modelling

Guy Carpenter, Singapore

Henry Dumas

Head of Asia – Forensic Accounting and Complex Claims

Willis Towers Watson, Singapore

Cees Werff

CEO & President

Claims Corporation Network, Netherlands

Panuchart Bunyakiati

CTO, Co-Founder

Claim Di, Thailand

Richard Jelbert


Theresa Blissing


Accelerating Insurance, Thailand

Mark Burr

VP Head of Large and Complex Claims

Allied World, Singapore

Scott Montgomery


Wellteq, Singapore

Pallav Singh


Kruzr, India

Partners & Sponsors

Key Topics

  • Personalized claims: providing positive customer experience
  • Cyber risk: cyber insurance claims processing
  • Implementing the right KPIs for insurance operating costs reduction
  • Calculating probability of a loss in a catastrophe scenario
  • Managing multiple storm claims
  • Dealing with continuous rise in costs of operating vessels
  • Panel Discussion: Adapting to enhancing regulatory requirements in Asia-Pacific region
  • Case studies: Business interruption and large claims

Who should attend?

  • Insurers, Reinsurers
  • Regulators
  • TPAs
  • Solution Providers
  • IT companies

Why Should Experts Attend Our Event?

Where and When?

Carlton Singapore Hotel
76 Bras Basah Road
Singapore 189558
T: +65 6338 8333 | F: +65 6339 6866
June 18-19, 2019

Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

Voyager Insurance, established in 1996, are an award winning global provider of travel insurance for leisure and business travellers. They offer 5 star products and services, all backed by a 24/7 emergency medical helpline. They offer a range of travel insurances to fit travellers various needs and budgets – all available online. They can even provide cover if you have travelled in a hurry and forgotten to arrange cover before you left!

We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.