24-25 January 2019

Lisbon, Portugal


In addition to the competitive environment in which insurance companies operate, these businesses are challenged by more stringent compliance with government regulations and increasing expectations on the part of consumers. Efficient claims management is vital to the success of both large and small companies working within the insurance industry. Major components of the claims handling process include developing strategies to cut costs and reduce fraud while keeping customers satisfied. This can be done by implementing innovative tools and strategies, increasing transparency of the processes and speeding up the claims settlement process.


Day 1
  • Embracing the digital change – moving from a traditional business culture to a digital
  • Automation of claims
  • Maintaining profit and cutting cost of claim
  • Leveraging latest technologies (AI, Predictive Analytics, Behavioral Science) to combat new and evolving techniques and methods used to commit fraudulent actions
  • Handling claims effectively in the fast-changing world of cyber risk
  • New approaches to meet the dynamic needs and changing behaviors of a millennial generation
  • Enhancing claims professionals in a future that is driven by technology
  • Panel Discussion: Vendor management – managing network/experts
  • Improving insurance claim throughput and quality, by applying lean process principles: A case study. (Lean in practice – examples of well-handled procedures)
Day 1
Day 2
  • Creating effective partnerships to drive innovation – the role of AI in claims management
  • Virtual reality – solution to enhances the claim experience and customer satisfaction
  • Emergence of sharing economy – evaluating claims through the lenses of both commercial and personal lines
  • Predictive modelling and text mining analytics as a tool for effective indication of probable claim action
  • Use of blockchain in claims management
  • Autonomous vehicles impact on motor claims
  • Improving existing business – shift to UBI influences driver behavior and smoothens the process of claims handling
  • CAT modelling: Use and evolution – a case for global, connected and predictive risk models
  • Interactive workshop: CAT events, Business Interruption (BI) and Contingent Business Interruption (CBI): innovative tools for speedy claim settlement
  • Panel Discussion: Examples of innovative ways of doing old operations, incorporating the technology
Day 2



Joe Pendle

Managing Director

Verisk Analytics Limited, UK

Andrey Zhukov

Anti-Fraud Consultant, Insurance Market Department

The Central Bank of the Russian Federation, Russia

Andrew Bennett

Chief Executive

Coverbox Insure Limited, UK

Nikolai Kröger

Senior Partner & Managing Director

Jurasolutions Ra Gmbh, Germany

Adam Smolkowski



Sam Amar

Sales Director


Tom Johansmeyer

ARM, AVP, Co-Head, PCS

Verisk Insurance Solutions, USA

Adam Smolkowski



Bjorn Vuylsteker

Co-Founder & CTO

WeGroup, Belgium

Nick Barber

Head Of Property & Energy Claims – Europe


Francie Peters

Company Director

De Bureaus, The Netherlands

Cees Werff

President & CEO

Claims Corporation Network B.V., The Netherlands

Evans Vlachos


Sedgwick International, UK

Paola Scarabotto

Head of Business Intelligence and Product Engineering

Groupama Assicurazioni S.p.A.

Joe Louwagie

Head of Strategy

Verisk Claims

Christian Boito

Senior Manager

Sedgwick International, UK

Alessandra Girardo


Kubris, Kirey Group, Italy



“I am highly satisfied. A well-organized conference, the good panel of speakers. Congratulations!”
— Senior Director & Country Head of Digital, Grupo Ageas | Portugal

“I have found the information I need for my business. I appreciate the international experience that the conference enabled.”
— Insurance Broker, International Insurance Brokers s.r.o | Italy & Czech Republic

“The conference was a great opportunity for networking and exchanging knowledge!”
— Head of Insurance, AlexBank / Intesa Sanpaolo Group | Egypt

“The Uniglobal staff and organization are very good, as always.”
— Managing Director, C.P. Consultancy Solutions | United Kingdom

Where and When?

Lisbon, Portugal
24 – 25 January 2019

Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

Voyager Insurance, established in 1996, are an award winning global provider of travel insurance for leisure and business travellers. They offer 5 star products and services, all backed by a 24/7 emergency medical helpline. They offer a range of travel insurances to fit travellers various needs and budgets – all available online. They can even provide cover if you have travelled in a hurry and forgotten to arrange cover before you left!

We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.