7th Annual Travel Insurance Forum

28-29 January 2021

Berlin, Germany


A transition from traditional to contemporary: the future of the travel insurance industry

The world is changing. Means of travel are changing. Customer expectations are changing. The rapid development of technologies allows travel insurers to mitigate greater risks and fundamentally improve services. Properly applied innovations can deliver a more integrated experience for customers, i.e. lower claims processing time or improved cost containment. However, there are specific risks associated with the digital transformation. The majority of companies fail at it. Not only some innovations are not needed implementing into businesses but can be extremely costly and unnecessary. What innovations are required for a travel insurance company to succeed in the modern market? How to keep up with customers’ changing habits and expectations without hurting your operational processes? Which technologies are already transforming the travel industry?

Through extensive research of the market, we managed to create a comprehensive agenda with a wide range of topics. Our 7th annual event focuses not only on technologies and innovations in the travel insurance industry, but also in the repatriation and funeral. With the implementation of the parallel stream of sessions, we are able to simultaneously address both industries at the same time. A comprehensive agenda and the format of our event allows participants to gain knowledge on each step of the business cycle associated with travel. Our world-renowned speakers will share knowledge on different hot topics, such as distribution, regulations, technological disruption, claims, frauds and many more.


  • Blockchain’s impact on existing travel business models and practices;
  • Global risks to the travel insurance industry;
  • M&A: should we expect a large-scale consolidation of the industry?
  • What makes a trustworthy air ambulance partner?
  • Panel Presentation: The future of the travel insurance industry;
  • Shifting from an industry to an ecosystem: the advantages of going digital;
  • Changing patterns of travel insurance distribution;
  • AI – from buzzword to real competitive value;
  • How to transform travel insurance through IoT?
  • Panel Discussion: Customer retention;


Travel insurance underwriting and loss prediction; The role of AI in claims management; Implementation of technologies for better fraud detection;
  • Travel insurance underwriting and loss prediction;
  • The role of AI in claims management;
  • Implementation of technologies for better fraud detection;
  • Overcoming challenges and embracing challenges in travel insurance;
  • Customer decision making: improving transparency of your business and education of customers;
  • Travel insurance for pre-existing conditions;
  • Assessing medical providers and cross-border partners;



Carl Carter

Managing Director

Voyager Insurance Services Limited, UK

Khalid Sohail

Head of Business Development, Global Travel Insurance & Airline Partnerships

Zurich Insurance, UAE

Flavio Ortolano

Senior Director - Head of Technology

TuGo Insurance, Canada


Fiona Greenwood

Operations Director

Rowland Brothers International, UK


Eva Kluge

Chief Commercial Officer

Air Alliance Medflight GmbH, Germany

John Spears

VP Business Development and Marketing

Global Excel Management Inc., Canada


Cees Werff

Founder & CEO

Claims Corporation Network, the Netherlands


Mark Colonnese

Sales & Marketing Director

Aquarium Software Limited, UK


George Paxton

Global Fraud Manager


Guillaume Deybach

Former CEO GeoBlue, Europ Assistance North America

Blue Cross Blue Shield, Europ Assistance North America, French-American Chamber of Commerce


Maria Silva

Repatriations Manager

Agência Funerária Augusto de Oliveira


Dorian Chenivesse

Business Development Manager

Paris Saint-Joseph hospital group


Ferdi Akdag


Customer Care Solutions, Austria


Ece Acar Demirkok

Sales Manager

Marm Assistance, Turkey


Maria Del Carmen García Balmaseda

ASV FUNESER SL. (Group ASV), Spain

Manager of Business for Foreigners


Matthias Grote

Regional Manager

ASV Deutschland GmbH



Alex Sharp



Patrick Robinson


TuGo - Travel Insurance



‘Fantastic conference, enjoyed all the networking opportunities…’
— Head of Sales & Marketing, Nordic Insurance Software, Canada

‘It is always a refreshing experience to have a view of the market and technological changes in other countries… It helps to find solutions to our own challenges’
— Head of Services, European Travel Insurance Company, Hungary

‘Intimate, content focused, efficient’
— CEO, Aero-Plan, Israel

‘Good opportunity to get an overview about relevant trends in the travel industry in international basis. Good platform to mix assistance and insurance representatives’
— Head of Product Management Travel, ERV AG, Germany

Excellent and very informative’
— General Manager, Afro Asian Assistance, Bahrain


  • Travel Insurance Companies
  • Travel Assistance and Medical Assistance
  • Brokers, intermediaries and healthcare experts
  • International Health Associations and Organizations
  • Underwriting, claims and fraud risk management specialists
  • Medical Directors
  • Funeral and Repatriation companies
  • IT solution providers

Why Should Experts Attend Our Event?

  • Meet the world leading Travel Insurance companies
  • Develop business opportunities to expand health insurance cover across Africa & the Middle East
  • Learn which technologies are worth implementing
  • Get B2B support on how to improve the quality and cost-effectiveness of your products
  • Keep up with the growing competition in the market
  • Learn how to better focus on customers

Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

Voyager Insurance, established in 1996, are an award winning global provider of travel insurance for leisure and business travellers. They offer 5 star products and services, all backed by a 24/7 emergency medical helpline. They offer a range of travel insurances to fit travellers various needs and budgets – all available online. They can even provide cover if you have travelled in a hurry and forgotten to arrange cover before you left!

We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.