6th Annual Travel Insurance Forum 19-20 April 2018

24-25 May 2018

Berlin, Germany


Global travel advances, and so does the demand for new, innovative, high quality travel insurance policies. With the increasing infrastructure and growing disposable income, travelling both domestically and internationally has become affordable and convenient. It’s a major part of one’s business, academic and personal life. In order to reduce the risks associated with travelling such as trip cancellation due to medical emergency, loss of luggage, hijacks and loss of travel documents, more and more consumers are preferring to buy a travel insurance plan. Nevertheless, lack of awareness and low penetration of travel insurance policies as well as dynamically changing environment are bringing a lot of challenges to the Travel Insurance and Travel Assistance Industry.

Uniglobal’s 6th Annual Travel Insurance Forum will gather together top industry players of international insurance and assistance companies in order to share the best practice strategies in pricing, product innovation, risk mitigation, claims and fraud detention, as well as cover innovative trends and emerging disruption of global travel insurance industry.



  • The differences in product format and distribution of travel insurance around the world – what can we learn from each other?
  • Determining different factors driving or restraining Travel Insurance market growth
  • Digitization and innovations of travel insurance and beyond
  • Identifying key benefits and covers and their future in Travel Insurance industry
  • Maximising the value and retention of the travel insurance customer through options and cross-selling
  • Key risks to be covered for travel insurance: natural calamity, socio-political unrest, terrorism related, health hazards
  • Different models of corporate travel insurance program (5-6 models)
  • The process and challenges of air evacuations
  • Social media: sales and customer engagement tool for travel insurance
  • Changing competition dynamics: Emerging and potential disruptors of the travel Insurance industry
  • Travel insurance claims management – fast, transparent and automated claims settlement is a game-changer
  • The changing face of travel insurance fraud, detection and prevention
  • Building repeat business and enhancing customer fidelity
  • Challenges of insurers and assistance companies in servicing the needs of remote and extreme travellers
  • Funeral and repatriation insurance – a balancing act: managing cost-effective repatriation decisions



Khalid Sohail

Head of Business Development Global Travel insurance and Airlines Partnership

Zurich Insurance, United Arab Emirates

“The differences in product format and distribution of global travel insurance – what can we learn from each other?”

Florian Fehr

Head of Product Management and Travel Underwriting

ERV AG (Europäische Reiseversicherung), Germany

“Identifying key benefits & covers and their future in Travel Insurance industry”

Fiona Greenwood

Operations Director

Rowland Brothers International, UK

“Funeral and repatriation insurance – a balancing act: managing cost-effective repatriation decisions”


Soraia Arroyo Lynch, MBA

Vice President of Marketing, GMMI & GGA


“The differences in product format and distribution of global travel insurance – what can we learn from each other?”

John Spears

VP Business Development and Marketing

Global Excel Management Inc., Canada

“The Future of Technology in the Insurance Industry”

Ferdi Akdag


Customer Care Solutions, Austria

“Risk, opportunities and the future of assistance world”


Carl Carter

Managing Director

Voyager Insurance Services Ltd., UK

“Maximising the value and retention of the travel insurance customer through options and cross-selling”

Ece Acar Demirkok

Sales Manager

Marm Assistance, Turkey

“Fraud Management as an Assistance Company”

Martin Johan Rongen

General Surgeon

Clinica Benidorm, Spain


Christina Margarita Tunnah

Head of Americas

World Nomads Inc., USA

“Digitization and innovations of travel insurance and beyond”

Eva Kluge

Director of Sales and Business Development

Air Alliance Medflight GmbH, Germany

"Structured Decision Making in Air Ambulance Transportation”

Rafael Senen


Coverontrip Digital Insurance, Spain

“Changing competition dynamics: Emerging and potential disruptors of the travel Insurance industry”



 from the 2017 event in Budapest

“It was a great experience, I met about half of all participants in person, which is a very good quote. Audience was well chosen and the mixture of backgrounds was very insightful.”
HanseMercur Reiseversicherung AG, Germany

“The conference was an amazing experience. It is a big pleasure to be coming here every year. Very interactive and perfect to meet business representatives of the field.”
Customer Care Solutions, Austria

“Excellent – some excellent, informative presentations, good panel discussions + great networking opportunities.”
Nordic Insurance Software, UK

“Like the last year, it was an excellent overview of the challenges in insurance, assistance, cost containment and development. Provided interesting discussions, great network communication and great organization + moderation”
Deutsche Assistance Service GmbH, Germany

Where and When?

19 – 20 April 2018

Radisson Blu Hotel Amsterdam
Rusland 17, 1012 CK, Amsterdam, The Netherlands


When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

Voyager Insurance, established in 1996, are an award winning global provider of travel insurance for leisure and business travellers. They offer 5 star products and services, all backed by a 24/7 emergency medical helpline. They offer a range of travel insurances to fit travellers various needs and budgets – all available online. They can even provide cover if you have travelled in a hurry and forgotten to arrange cover before you left!

We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.