16th Annual Insurance Claims Management Summit
26-27 January 2027
Milan, Italy
1:1 Meetings
Keynote Presentations
Panel Discussions
Round Table Conversations
Summary
Join senior claims leaders and insurance professionals at Uniglobal’s 16th Annual Insurance Claims Management Summit, a two-day event focused on rising costs, complex risks, customer expectations and the transformation of claims through AI, automation and data. The 2027 programme will explore how insurers can scale AI beyond pilot projects, manage complex claims, improve customer experience and balance automation with human judgement.
Key discussions will cover claims inflation, litigation, fraud, climate and cyber risks, predictive claims, prevention, operating models and the future claims workforce. With senior speakers from insurance, reinsurance and global claims operations, the summit will provide practical insights, networking opportunities and dedicated 1:1 meetings.
Topics
- Claims in 2026: Navigating Complexity, Irregularity and Transformation
- From Pilot to Production: Why Most AI Claims Projects
- Human Intelligence Meets Artificial Intelligence – Who Really Decides?
- Managing Complex Claims at Scale: What Actually Breaks?
- The New Claims Economy: Inflation, Litigation and Cost Pressure
- Claims Experience vs Claims Efficiency -What Do Customers Actually Value?
- Climate Risk & Catastrophic Claims: Are We Approaching Uninsurable Markets?
- CAT Claims at Scale: From Event to Execution
- Fraud in the Age of AI: Fighting Smarter Adversaries
- Can You Defend Your AI-Driven Claims Decisions?
- From Claims Handler to Risk Advisor: Will Claims Become a Prevention Function?
- AI in Claims: What Worked, What Failed, What Changed
- Emerging Trends in the Claims Ecosystem
- Can You Defend Your Claims Decisions in Court?
- Claims Communication During Crisis: Who Owns the Message?
- Claims Operating Models: Build, Buy or Partner?
- Data, Visibility and Decision-Making in Claims
- Automation at Scale: Where Straight-Through Processing Breaks
- From Paying Claims to Preventing Them
- Talent Crisis in Claims: Who Will Handle Claims in 5 Years?
- Why Most Claims Experiences Still Fail (and How to Fix Them)
- Cyber, Geopolitics and Systemic Risk: Are Claims Ready?
- The Future of Claims: What Will Still Exist in 10 Years?
- Health & Assistance Claims: Managing Rising Costs and Demand
- Building Resilient Claims Operations for the Next Decade
Speakers
Marc Scheidegger
Global Chief Claims Officer Corporate Solutions
Swiss Re
Switzerland
Cyril Steffen
Head Global Community P&C Claims
AXA Group
France
Michael La-Band
Managing Director, Global Claims
WTW
United Kingdom
Roman Felten
Global Head of Claims Center
HDI Global SE
Germany
Jean-Philippe Schneider
Head of Bodily Injury Claims (Motor)
Allianz
Germany
Michal Kozub
Customer & Innovation Director
UNIQA
Czech Republic
Giuliano Basile
Head of Claims
Allianz
Austria
Mike Merlo
Chief Claims Officer
Aon
US
Lena Kettler
Global Head of Claims (P&C)
Hannover Re
Germany
Cedric Wells
Head of Claims, Insurance, Continental Europe
Sompo
France
Neha Pandey
Head of Data & Analytics - Claims & Customer Operations
Direct Line Group
United Kingdom
Meritxell Saez Coma
Head of Commercial Insurance and Expert Claims
Zurich Europe AG
Spain
Joerg Ahrens
Global Head of Key Case Management, Long Tail
Allianz Commercial
Germany
Robert Gowin
Member of Managing Board, COO
Unum Życie TUiR S.A.
Poland
Halime Kevioglu
Director
Tryg
Denmark
Previous Registered Companies Include
Photos
Video
Where and When?
26-27 January 2027
Milan, Italy
Get the PDF Brochure
Register Now
and secure your place in time
16h Annual Insurance Claims Management Summit
26-27 January 2027
Milan, Italy
Testimonials
We were delighted to be part of this event, connecting with industry leaders and discussing the future of claims management. It was a great opportunity to exchange insights, explore innovations, and strengthen partnerships.
We look forward to the next events and more opportunities to collaborate!”
– ASAS, Lebanon
“I would like to extend my appreciation for organizing the extraordinary conference. The attendance was exceptional, and the engagement of your team was commendable.
We had the opportunity to meet numerous new contacts and gain valuable insights into the industry’s challenges.
we successfully achieved our goal of maximizing 1:1 meetings.”
– IN2
“Great organization, interesting topics and people with great experience in insurance.
An amazing opportunity for new connections.”
– CEO | VIB, Montenegro
“Great event and many good conversations”
– Sales Executive | Nextway, Denmark
“Uniglobal conference today is highly productive, providing a valuable platform for insightful discussions and the exchange of professional opinions on key industry topics. Many thanks to the organizers for a well-structured and insightful conference.”
– AP Companies, Spain
Who Should Attend?
- Insurance Companies
- Head of Claims
- Claims Managers (Motor, P&C, Cyber, Non-life, Health)
- Executive Directors and Board Members
- Fraud Managers and Head of Financial Crime
- Adjusters
- Technology Officers
- Research Directors
- Insurance Solution Providers
- Business Development
- Sales Departments
- Digital Officers
- Customer Relations
- Software Developers
- AI Services
- Digital Payment Platforms
- Insurtech firms & Embedded Insurance
- Head of Data/Analytics
- Business Partnership Managers
- Law, Consultancy & Advisory Firms Focused on Claims
- Brokers
- Re-Insurers
- Cyber Security Providers