14th Annual Insurance Claims Management Summit

30-31 January 2025

IN-PERSON

Lisbon, Portugal

1:1 Meetings

Make the best of the event by conducting 1 to 1 meetings with senior prospects and peers.

Key Note Presentations

Get in-depth knowledge from industry experts about the latest challenges and innovations your market place is facing.

Panel Discussions

Enjoy fruitful and passionate exchanges between leading experts

Round Table Conversations

Interact and debate within a smaller group of key industry practitioners about a particular chosen topic from our moderator.

Summary

Navigating Environmental, Social and Governmental Responsibility in the Digital Age

Join industry leaders at the 14th Annual Insurance Claims Management Summit, set to take place from January 30-31, 2025, in the vibrant city of Lisbon, Portugal. This year’s summit focuses on “Navigating Environmental, Social and Governmental Responsibility in the Digital Age” and will explore the integration of AI and digital technologies in the insurance sector. Over two days, attendees will delve into topics such as ESG integration, climate change impacts, predictive modeling, and innovations in claims processing.

This event is designed for a diverse audience, including heads of claims, claims managers, fraud managers, technology officers, and more from insurance companies, insurtech firms, law firms, and consultancy groups. Participants will gain insights from top-tier presentations, engage in networking opportunities, and discover the latest advancements in insurance claims management. Attendees from past events have praised the summit for its informative and innovative content, interactive sessions, and valuable networking opportunities. Don’t miss this chance to be part of a transformative dialogue shaping the future of insurance claims.

Topics

DAY 1
  • ESG Integration Using AI
  • Climate Change and Catastrophes
  • ESG Reporting and Transparency
  • Future Proofing of Claims
  • How to Implement AI to Create a Seamless Claims Process
  • Predictive Modeling for Claims Forecasting and Loss Prevention
  • Disaster Preparedness and Mass Claim Management
  • Innovations in Health Insurance Claims
  • Environmental and Social Considerations in Motor Claims
  • Skills and Talent Development for the AI-Powered Insurance Workforce
  • Impact of EU AI Act on Insurance Claims
  • Subscription-Based Models and Flexible Offerings
DAY 1
DAY 2
  • Data Protection and Privacy
  • Greater Claims Transparency
  • RPA: Transforming Claims Processing
  • Mobile Claims Processing and AI-Personalization
  • Role of Rehabilitation in Claims Management
  • Addressing Social Inflation
  • Giveback Initiatives in Social Responsibility
  • Emerging Liability Risks
  • Claims Management in Era of Tech Disruption
  • Personal Injury Claims in Age of AI
  • Investing in Digital Customer Experience
DAY 2

Speakers

Cornelia Meyer von Bremen

Chief Marketing Officer

BELFOR Europe GmbH

Germany

Nicholas Kelsall

Claims Director

Marshmallow

UK

Fiona Sage

Chief Claims Officer EMEA

Zurich Insurance

Ireland

Cyril Steffen

Chief Claims Officer for European Markets, Head of Global Community P&C Claims

AXA

Switzerland

Mike Merlo

Chief Claims Officer –United States and Bermuda

Aon

USA

Norberto Odorico

Chief Claims Officer

UnipolSai Assicurazioni Spa

Italy

Javier Llorente

Chief Claims Officer Europe

Marsh

Spain

Eleni Sideri

Former Senior Director, International Medical Provider Network Operations & Claims Governance

Aetna

UK

Anna Tegeder

Head of Major Claims Property, Property & Engineering Claims

HDI Global SE

Germany

Barbara Rizzi

Chief Claims Officer

Arch Insurance

UK

Maytal Almagor

Head of MGA Claims

Munich Re

Germany

Catarina Rocha

Head of On-demand Insurance Ecosystem, CfT

Fidelidade

Portugal

Horst Nussbaumer

Chief Operating Officer

Zurich Gruppe Deutschland

Nicolò d'Elia

Partner

CMS

Italy

Cornelius Vogel

Insurance Industry Lead, EMEA

Google Cloud

Germany

Tina Werner

Team Lead CSRD | International Communications

BELFOR Europe

Germany

Martin Schachtschneider

Head of Business Development

BELFOR

Germany

Gunnhildur Steinbakk

Senior Data Scientist

Gjensidige

Norway

Scott Kellers

Head of UK and MENA Claims & Deputy Head of LSM Claims

Liberty Specialty Markets

UK

Marco Chiesa

Head of Non-Motor Claims

Allianz

Italy

Roi Amir

Chief Executive Officer

Sprout.ai

UK

Arlenee Lebrón

Head of Fraud and P&C Claims Manager

AXA International Markets

Matthew Bunting

Director of Claims

Lloyd’s

UK

John Spears

VP Business Development and Marketing

Global Excel

Canada

Rosaria Teresa Acanfora

Head of P&C Facultative Reinsurance, Claims and Services

Generali

Italy

John Shane

Global Head of Casualty Claims

Zurich Insurance

USA

Tiago Rodrigues

Chief Service Officer (Executive Board Member)

Tranquilidade

Portugal

Dr. Marcus Mayer

Senior Vice President

UBIMET Group

Austria

Previous Registered Companies Include

Photos

13th Insurance Claims management Summit

Video

Testimonials

“Really amazing experience to have opportunity contact with such kind of professionals in insurance sector”
-Deputy Head of Claims Department, A Group Insurance, Azerbaijan

“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
– Head of Claims, Hualing Insurance, Georgia

“Informative, good interactivity, well balanced mix between theory & practical cases.”
– Claims Manager, Hiscox SA, Portugal

“Great content, very informative, the panelists were also well prepared, good networking for my case as well.”
– International Claims Liquidator, Grawe Non-life JSC Skopje, North Macedonia

“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
– Head of Green Card Department, Eurosig Insurance Company, Albania

Who Should Attend?

  • Insurance Companies
    • Head of Claims
    • Claims Managers (Motor, P&C, Cyber, Non-life, Health)
    • Executive Directors and Board Members
    • Fraud Managers and Head of Financial Crime
    • Adjusters
    • Technology Officers
    • Research Directors
  • Insurance Solution Providers
    • Business Development
    • Sales Departments
    • Digital Officers
    • Customer Relations
    • Software Developers
    • AI Services
    • Digital Payment Platforms
  • Insurtech firms & Embedded Insurance
    • Head of Data/Analytics
    • Business Partnership Managers
  • Law, Consultancy & Advisory Firms Focused on Claims
  • Brokers
  • Re-Insurers
  • Cyber Security Providers

Where and When?

Get the PDF Brochure

Register Now

and secure your place in time

14th Annual Insurance Claims Management Summit

30-31 January 2025
Altis Grand Hotel
R. Castilho 11, 1269-072 Lisboa, Portugal