13th Annual Insurance Claims Management Summit

22-23 February 2024

IN-PERSON

Munich, Germany

1:1 Meetings

Make the best of the event by conducting 1 to 1 meetings with senior prospects and peers.

Key Note Presentations

Get in-depth knowledge from industry experts about the latest challenges and innovations your market place is facing.

Panel Discussions

Enjoy fruitful and passionate exchanges between leading experts

Round Table Conversations

Interact and debate within a smaller group of key industry practitioners about a particular chosen topic from our moderator.

Summary

Chatbots and AI technologies are emerging everywhere we look. How will these new technologies revolutionize the claims process? How can we utilize these tools without losing personalization and customer relationships? Meet with industry experts to discuss the digitalization of claims from FNOL to Customer’s end needs. Address rising issues such as fraud, climate change, inflation and data privacy in a two day interactive summit through keynote presentations, panel discussions, roundtables and networking breaks. Leave inspired to build meaningful partnerships and lead the future of claims.

Topics

DAY 1
  • Personalizing User Experience with AI
  • Possibilities of a Fully-Automated End-to-End Claims Process
  • Instant Payouts and Boosting your Brand’s Reputation
  • Preparing for Emerging Risks with Embedded Risk Prevention
  • Customer Retention through Transparency and Product Simplification
  • Using Technology to Address Rising Cost of Living’s Effect on Claims
  • Routing Claims at FNOL with Predictive Models
  • Chatbots, Claims and Creating User-Friendly Processes
  • Blockchains and Web 3.0 in Claims Process
  • Prioritizing Repair over Replace: A Sustainable Approach to Claims
  • Macro Perspective of Global Business Leaders
DAY 1
DAY 2
  • Utilizing AI to Detect Fraudulent Claims
  • New Technology Changing Auto Insurance
  • Inflation’s Impact on Repair Claims
  • Class Actions in the United States
  • Building Strong Partnerships
  • Digital Identity Fraud in Claims
  • Processing Sensitive Data through AI
  • Climate Change’s Impact on Insurance Accessibility
  • Prioritizing and Improving CX
  • Role of Wellness and Disease Management in Claims Cycle
DAY 2

Speakers

Marc Scheidegger

Global Chief Claims Officer Corporate Solutions

Swiss Re Corporate Solutions

Switzerland

Cyril Steffen

Chief Claims Officer Europe

AXA

Switzerland

Rob Powell

Global Chief Claims Officer

Marsh

UK

Nick Kelsall

Head of Insurance Claims

Allianz Commercial

UK

Thomas Schreiner

Head of Department: Claims Data, Systems & Analytics

Munich Re

Germany

Andrew Pedler

Head of Syndicate Claims

Liberty Specialty Markets

UK

Dennis Siebrasse

Global Head of Casualty Claims

HDI Group

Germany

Paul Burgess

SVP, Global Head of Multi-National Claims

Sompo International

UK

Fiona Sperry

Head of Complex Claims

QBE Europe

UK

Marco Chiesa

Head of Non-Motor Claims

Allianz

Italy

John Spears

VP Business Development and Marketing

Global Excel

Canada

Harindra Perera

Chief Claims Officer

Fairfirst Insurance Limited

Sri Lanka

Simon Konsta

Disputes Partner and International & Business Development Lead Global Insurance

DAC Beachcroft LLP

UK

Elizabeth O’Connell

Head of First Party Claims

Beazley

UK

Waqar Ahmed

Waqar Ahmed

Claims Chief Operating Officer

Aviva

UK

Nicolò d'Elia

Partner

CMS

Italy

Previous Registered Companies Include

Photos

12th Insurance Claims management Summit

Video

Testimonials

“Well organised, good numbers and interesting topics overall.”
– Manager – Senior Associate, Coris UK Ltd

“Great content, very informative, the panelists were also well prepared, good networking for my case as well.”
– International claims liquidator, Grawe Non-life JSC Skopje, North Macedonia

“Interesting topics, well organized, full of inspiring ideas, presentations ‘for future’.”
– Claims Manager, Colonnade Insurance, Slovakia

“The event was well organized, I would say, with the right timing of the speeches and with the possibility of iteration live or offline with the participants and speakers.”
– Client Cluster Manager, RGI S.p.A., Italy

“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
– Head of Claims, Hualing Insurance, Georgia

“Very interesting and excellent interaction. Great job. Congratulations!”
– Sales Manager, omni:us, Germany

“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
– Head of Green Card Department, Eurosig Insurance Company, Albania

“Informative, good interactivity, well balanced mix between theory & practical cases.”
– Claims Manager, Hiscox SA, Portugal

Who Should Attend?

  • Insurance companies:

    • Head of Claims Departments
    • Claims Managers (motor insurance, health, P&C, non-life, liability claims)
    • Managing Boards
    • Executive Directors, CEOs
    • Fraud Managers
    • Adjusters & forensic

    Insurance solution providers:

    • Business Development Departments
    • Sales Departments
    • Customer Relationship Departments

    InsurTech firms:

    • Head of data & analytics 
    • Business Partnerships Managers

    Law, consultancy & advisory firms focusing on claims handling
    Brokers
    Re-insurers

Where and When?

22-23 February 2024

Munich, Germany

Get the PDF Brochure

Register Now

and secure your place in time

13th Annual Insurance Claims Management Summit

22-23 February 2024
Munich, Germany