8-9 October 2020

Virtual Event


As with any industry, each year, the insurance industry faces a number of challenges and opportunities as the market environment in which it operates gradually shapeshifts. Technology has grown its roots deep into nearly all markets and daily lives forcing businesses to adapt and use this change to their advantage. 

The 11th Annual Insurance Distribution Forum is going to be uncovering the realistic ways in which insurance companies can and should leverage modern technology to learn about their customers’ behavioral patterns and changing expectations and, most importantly, to satisfy them. With new customer expectations come transformative data regulations. Insurance providers must be able to apply data-driven optimization to their products within increased data and privacy laws. Bancassurance is an integral part of today’s insurance distribution processes. Our speakers are going to be exploring the ways in which technology is infiltrating these partnerships and the methods through which distribution channels and offers can be streamlined.

DAY 1 October 8, 2020

MODULE 1 10:00 – 12:00 (CET)
  • PANEL DISCUSSION: COVID-19 and the impact on the insurance industry
  • Effect of emerging ecosystems on insurance distribution
  • Impacts & Opportunities: Era of digital transformation for insurance product distribution
  • Benefits that social media brings to the insurance distribution market
MODULE 1 10:00 – 12:00 (CET)
MODULE 2 14:00 – 16:00 (CET)
  • Implementing analytics to automate and optimize  insurance distribution
  • Overcoming challenges and obstacles for innovation implementation
  • The future at Lloyd’s – transforming the market and customer engagement
  • PANEL DISCUSSION: Where is blockchain in insurance headed?
MODULE 2 14:00 – 16:00 (CET)

DAY 2 October 9, 2020

MODULE 3 10:00 – 12:00 (CET)
  • PANEL DISCUSSION: Adopting a multi-access distribution approach
  • The strategic move from insurance distribution to customer-centric ecosystems
  • Impact of data in offering (credit) insurance products
  • Propositions: the soul of insurance distribution
MODULE 3 10:00 – 12:00 (CET)
MODULE 4 14:00 – 16:00 (CET)
  • Bancassurance & InsurTech, a road to success in the 2020s
  • Brokers and partners of the new age – how to adapt to a digital environment
  • Global Brokers: A real life journey with MAPFRE
  • PANEL DISCUSSION: COVID-19 putting distribution models and the industry to the test
MODULE 4 14:00 – 16:00 (CET)


Insurance Distribution Forum



Steffen Krotsch

Head of Allianz Markets and Partnerships

Allianz Partners, Germany

Andrew Holdway

Head of Business Development, Distribution – International and New Markets

AXA, Spain

Crippa Carlalberto

Head of Digital Distribution & New Markets

Cattolica Assicurazioni, Italy


Filippo Cinelli

Head of Customer Relationship Management

Allianz Partners, Germany

Santiago Sanchez

Head of Digital, Europe

Chubb, Spain

Francesco Costigliola

Head of Analytics & Data Science

Fidelidade, Portugal


Jose Núñez


Lloyd’s Iberia, Spain

Diogo Garrido

Head of Digital Delivery

Grupo Ageas Portugal, Portugal

Svein Skovly

Head of Innovation

Fremtind Forsikring, Norway


Harry van der Zwan

Chief Broker Distribution

NN Group, Netherlands

Pablo Robles

Head of Operations for Spain, Ireland & Portugal

Liberty Seguros, Spain

Bharath Venepally

Head – Affinity and Partnerships

Royal and Sun Alliance Insurance, UAE


Dirk Hagener

Director Strategy & Corporate Development

Dolphin Technologies, Austria

Andrzej Lach

Director – Digital services, Projects

PZU, Poland

Chris Smith

Chief Global Brokers Officer

Mapfre, UK


Experts working in companies within insurance industries are welcome to join the event 2020, including:

Heads, Directors, Officers, Leads, Vice-Presidents, and Managers responsible for:

  • Insurance Distribution
  • Product Development
  • Business Development
  • Marketing
  • Sales
  • (Multi) Channel Development
  • Partnerships
  • Technology
  • Data and Analytics
  • Innovation
  • Risk Management
  • Customer Relationship Management
  • Bancassurance, Agents, Brokers

Where and When?

26-27 October 2021

Virtual Event

Get the PDF Brochure