25-26 March 2021

Virtual Event



While the world is facing the unprecedented time of pandemic and its consequences for the economy, each industry has to adjust to the changes, face the challenges but also find the opportunities it can bring. 

The 10th Annual Insurance Claims Management Conference will bring together leading insurance companies’ representatives to discuss recent trends and tendencies in claims management and come up with the ideas on what is to be done to adapt to the changes and meet the requirements of the new reality. They will also share the insights of successful crisis management during the Covid-19 outbreak and will come up with the ideas on how claims management process can be re-shaped to operate efficiently in the post-pandemic world.

Other topics to be covered during the Conference include such timeless issues as developing strategies to cut the costs, reducing fraud, keeping customers satisfied and implementing new technological developments for faster and easier claims settlement. Join us and get valuable professional experience at the 10th Annual Insurance Claims Management Conference on 25-26 March 2021.

DAY 1 | THURSDAY | MARCH 25 | 2021
  • Claims management in the unprecedented time
  • BI today: Current state of BI claims
  • D&O claims: Insights and rising trends
  • Re-shaping claims management for the post-pandemic world
  • How to keep up with all the generations and increasing customer’s demand?
  • Customer journey: How to improve each step?
  • Advantages and disadvantages of remote loss adjustment
  • Cyber insurance and cyber risks
DAY 1 | THURSDAY | MARCH 25 | 2021
DAY 2 | FRIDAY | MARCH 26 | 2021
  • Claims automation
  • The role of the Internet of Things in the insurance of tomorrow
  • Mobile apps in insurance claims management
  • Virtual customer service agents VS consultants: What would a client prefer?
  • Fraud detection and management
  • Outsourcing VS Insourcing: Best proportion for claims management
  • Drones in property claims investigation and processing
  • Semi-autonomous cars, car-sharing and micro-mobility claims
  • Achieving operational excellence with the help of predictive analytics
DAY 2 | FRIDAY | MARCH 26 | 2021




Cees Werff

CEO and President

CCN Group, Netherlands

Eberhard Witthoff

Head of Claims Department Asia-Pacific, Global Clients/North America, Cyber worldwide

Munich Re, Germany

Arturo Lopez-Linares

Head of Claims

AXA, Spain


Norberto Odorico

Chief Claims Officer

UnipolSai Assicurazioni IT, Italy

Viktorija Katilienė

Head of Claims Department Baltics

Gjensidige, Lithuania

Alessandra Chiuderi

Group Head of Analytics

Assicurazioni Generali, Italy


Neil Harrison

Global Chief Claims Officer

Aon, USA

Marc Scheidegger

Global Chief Claims Officer

Swiss Re Corporate Solutions, Switzerland

Andrew Pedler

Head of Claims Client Relationships and Innovation

Liberty Specialty Markets, UK


Martin Schmid

Head of Operations Accident and Health

AXA, Switzerland

Amanda Langer

Global Practice Leader, Single Risk Construction Claims


Adele Sumner

Head of Counter Fraud Strategy & Financial Crime

RSA Group, UK


John Spears

VP Business Development & Marketing

Global Excel Management, Canada

Martin Kroos

Head of Claims

Achmea, Netherlands

Nikos Kouvaras

Head Medical Operations & Analytics, Director Life & Health Products

Swiss Re, Switzerland


Mark Lerche

Nordics Regional Sales Manager

AREPA, Denmark

Karl Hewitson

Head of Claims

Verisk, UK

Alexander Solomonov

Partner, VP for Business Development

Adacta Fintech, Cyprus


Olly Savage

Business Development Director

Verisk, UK

Mark Sedlak

Head of Sales Insurance

IN2 Group, Slovenia

Vedran Krevatin

Executive director Insurance

IN2 Group, Slovenia

Stephen Chaffin

Head of Claims Operations

Liberty Specialty Markets, UK

Scott Carroll

Global Sales Director



“Interesting topics, well organized, full of inspiring ideas, presentations ‘for future’.”
Claims Manager, Colonnade Insurance, Slovakia

“Excellent innovative and informative presentations. Great event to meet professionals of insurance claims. Definitely recommend this conference and waiting for the next event.”
Head of Claims, Hualing Insurance, Georgia

“The conference was very well organized with many informed speakers.”
Head of Claims, Trust Re, Bahrain

“Very interesting and excellent interaction. Great job. Congratulations!”
Sales Manager, omni:us, Germany

“It was a great experience.”
Claims Manager, Cica-Re, Togo

“Very good, innovative presentations regarding how technology will change the way of handling claims in the future.”
Head of Green Card Department, Eurosig Insurance Company, Albania

“Informative, good interactivity, well balanced mix between theory & practical cases.”
Claims Manager, Hiscox SA, Portugal

Who Should Attend?

  • Insurance companies:

    • Head of Claims Departments
    • Claims Managers (motor insurance, health, P&C, non-life, liability claims)
    • Managing Boards
    • Executive Directors, CEOs
    • Fraud Managers
    • Adjusters & forensic

    Insurance solution providers:

    • Business Development Departments
    • Sales Departments
    • Customer Relationship Departments

    InsurTech firms:

    • Head of data & analytics 
    • Business Partnerships Managers

    Law, consultancy & advisory firms focusing on claims handling

Where and When?

25-26 March 2021

Virtual Event

Get the PDF Brochure