1. Substitute delegates are welcome, but at least 3 days notice of the change must be given. 2. If Uniglobal decides for any reason to cancel the event, the full refund of the registration fee will be made to the registered customer. However, no refunds or part refunds shall be made by Uniglobal for changes to the event programme, dates, venue, or speaker composition. 3. In the event that Uniglobal changes the dates or postpones the conference, delegate payments will be credited towards the rescheduled date. 4. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future Uniglobal event. 5. If, for any reason Uniglobal decides to cancel or postpone the event, Uniglobal is not responsible for covering airfare, hotel or other travel costs or charges incurred by clients. 6. Up to 6 weeks before the event, cancellations received within a period of 5 working days following the date of registration will be refunded in full minus a 25% service charge. After this date, no refunds will be given. 7. All cancellations must be done in writing stating the mailing date. 8. Registered delegates who cancel their attendance or do not show at the event will receive conference documentation.